Staff Page

This page contains everything you need to succeed at Healing Paws Veterinary Care! Scroll down to learn more about our internal processes.

Anesthesia Guidelines, Resources, & Documents

Anesthesia Prep Appointment For Surgery- Client To Go Home Document

Anesthesia What To Expect Client Sheet

Anesthesia and Analgesia Pt. I

Anesthesia and Analgesia Pt. II

Capnography Traces Meaning

Colorado Cat Pain Scale

Colorado Dog Pain Scale

Dental Prep

Dental Procedure Setup Proven Process

Elective Surgery Spay/Neuter UNDER 12 Months Scheduling Process

FAS In Hospital Pharmaceuticals Including ASA Class for Anesthesia

Feline Anesthesia Guidelines AAFP

Feline Pain Facial Grimace Training Manual and Scale

Folding Surgical Packs and Gowns

How To Create Anesthesia Patient Google Drive Form

IV Catheter Protocol

Normal Pre-Anesthetic Diagnostic Results Process

Oral Exam and Dental Prophylaxis Checklist

PVP Packages Options Car Ride First Visit

Setting Up Cages Patient Comfort Checklist Proven Processes

Soft Tissue & OVER 12 Month Spay/Neuter Guidelines

Spay/Neuter Age Guidelines AAHA

Surgery Day Paperwork Process

Surgery Suite Preparation Process

Surgery Suite Set Up Proven Processes

Surgical Multimodal Pain Control

Surgical Updates Vet2Pet Guide

Appointment Processes

Appointment Patient Chart Checklist for Exam Room

Appointment Type Deposit and Cancellation Fee Worksheet

Client Care Phone Call Symptom Triage

In-Patient Process Simplified

Nurse Visit Not Well Process

Out-Patient Wellness Exam Flow Official June 2022

Zoom Appointment Links Protocol

Cleaning Processes

Cleaning Basket Muzzles Process

Cleaning Cages Proven Processes

Floor Cleaning Proven Processes

Surgery Clean Up Proven Process

Client Care Processes

Callback Proven Process

Client Care Responsibilities List

Clover Virtual Processing Sales Proven Process

Collecting a Deposit Proven Process

Callback Proven Process

Client Care Responsibilities List

Clover Virtual Processing Sales Proven Process

Collecting a Deposit Proven Process

Confirmation Calls Process

Dealing with Client Concerns

End of Shift Proven Process

New Client Application Proven Process

New Client Welcome Kit List

Previous Records NOT FROM Specialty or ER Clinics Guidelines

Referring Pets To Emergency Center

Rescues and Training Recommendations

Scratchpay How To

Specialist and ER Report Process

Troubleshoot eVet or Slow Internet

Vaccine Record, Rabies Tag or Certificate Request Proven Process

Vet2Pet Invoice Proven Process

Sending Medical Records to Veterinary Facilities Protocol

Client Handouts

Fear Free FAQs For Pet Owners

Fecal Score Chart By Purina

Feline House Soiling (a.k.a Inappropriate Elimination)

How To Collect A Urine Sample From Your Cat

How To Cool Your Dog Down

How To Give Kitty Subcutaneous Fluids At Home

How To Use Pet Inhalers

How To Use Transdermal Medication

Hydrotherapy Protocol-Dr. Zeltzman

Muzzle Training for Dogs

Selarid Pet Owner Cat Brochure

SEVN Seizure Guide and Log

Spay and Neuter Cancer Risk – Medical FAQs – VIN

Spay Neuter Age Guidelines AAHA

What Are Brachycephalic Syndrome Lesions

What Are Signs of Brachycephalic Airway Obstruction

What Is Brachycephalic Everted Saccules Graphic

What Is Brachycephalic Nostril Stenosis Image

What Is Laryngeal Collapse Images

Clinic-Wide Documents

Cleaning Shift Tasks

Clinic Cat Care

Communication SOP Proven Process

Communication Vocabulary The Do’s and Don’ts of What To Say

Dealing with Client Concerns

Employee Sites, Passwords and First Assignments

Employee Welcome Power Point

HPVC Code of Culture

New Employee Sites, Passwords and First Assignments

Patient Chart Minimum Requirements

Phone Scripts, Tips, and Clinic Wide Knowledge

Rescues and Training Recommendations

Sympathy Card Message Ideas

Time Off Requests and Approval Policy

Dental & Oral

Oral Health Hygiene and Prophylaxis Anesthesia Prep Visit Process

2022 Oral Hygiene and Prophylaxis Estimate Canine

2022 Oral Hygiene and Prophylaxis Estimate Feline

Equipment Maintenance Processes

Autoclave Monthly Maintenance Protocol

Fluid Pump Monthly Maintenance

Fear Free Guides & Information

Cat Body Language

Fear Free FAQs For Pet Owners

Fear Free In-Hospital Pharmaceuticals Chart

Fear Free Tools and Tips For Staff

PVP Packages Which To Charge Includes First Visit

Inventory Management Processes

Controlled Substance Standard Operating Procedure

Cycle Counting Schedule

Inventory Proven Process – Conducting Price Comparisons

Inventory Shrinkage Standard Operating Procedure

Sample Inventory Process

Lab Results & Outside Patient Reports Processes

Coccidia Results Callback Process

Giardia Results Process

Hookworm Results Process

Negative Fecal Results Process

Normal Adult Diagnostics Results Process

Normal Senior Diagnostics Results Process

Outside Lab Results

Roundworm Results Process

Specialist and ER Report Process

Whipworm Results Process

Laboratory Processes

Bile Acids Test Process

Blood Smear Preparation Process

Ear Cytology Slide Creation

How to Read Hematocrit Test

Idexx In-House Catalyst One Tips and Tricks

Idexx In-House Procyte One Bleach Clean Protocol

Lab Tracking Proven Process

Preparing Lab Samples To Send Out (Outgoing Labs) Proven Process

Running a Complete Urinalysis with SediVue Dx and UA Analyzer

Sample Drop Off Process

Thyroid, ACTH stim and Low Dose Dex Testing Requirements

Master Anesthesia, Sedation, and Emergency Drug Calculations Worksheets

2022 Cat Castration Anesthesia Worksheet

2022 Cat Spay Anesthesia Worksheet

2022 Dog Castration Anesthesia Worksheet

2022 Dog Spay Anesthesia Worksheet

2022 Emergency Drug Calculations For In Hospital Patients

2022 Canine Sedation and Emergency Drug Worksheet

2022 Feline Sedation and Emergency Drug Worksheet

Medical Resources – Staff

Calicivirus and Ringworm Protocol

Cat Exam Room Stocking

Colorado Cat Pain Scale

Colorado Dog Pain Scale

Dog Exam Room Stocking

Euthanasia Box Inventory

Feline Pain Facial Grimace Training Manual and Scale

How to Set Fluid Pump for Bolus

IV Catheter Protocol

IV Catheter Stocking Kit

Monthly Flea, Tick and Heartworm Prevention and Heartworm Testing Information

Opening Injectable Medications

Oxygen and Scavenge System Protocol

Patient Referral to Specialist Proven Process

Preparation of Serum for Eye Corneal Ulcer Treatment Protocol

Radiocat Radioactive Iodine Locations

Saving X-Ray Images Proven Process

Sending Radiographs to Antech For Consultation

Setting Up Cages Patient Comfort Checklist Proven Processes

Thorough Physical Exam for Cats

Medical Resources – Veterinarians & CVTs

ACTH Stimulation Test – Medical FAQs – VIN

Acute Diarrhea -Enterocolitis – VINcyclopedia of Diseases – VIN

Canine Pancreatitis – VINcyclopedia of Diseases – VIN

Cat Acute Pain Management Guidelines

Choosing Antibiotics: Antimicrobials for Dogs

Choosing Antibiotics: Antimicrobials for Cats

Cobalamin and Folate Testing Explanation SVS Laboratory

Constipation in Cats Diagnosis and Management

Diabetes Mellitus Feline Diagnosis and Treatment – VINcyclopedia of Diseases – VIN

Diagnose Cruciate Tears on X-rays

Elevated Liver Enzymes Approach For Veterinarians

Fear Free In-Hospital Pharmaceuticals Chart

Feline Pancreatitis – VINcyclopedia of Diseases – VIN

FELV FIV Retrovirus Tookit AAFP

Fluid Therapy Protocol

HPVC Veterinarian and Protocol Case Success Tracker

Incorrect Medication or Incorrect Dose of Medication Given To Pet Toxicity Protocol

Laverdia-CA1 Patient Profiles and Treatment Algorithm

Laverdia-CA1 SOP for Primary Care Courtesy of Kimberley Galligher VMD

Managing Diabetes Mellitus in Cats – Medical FAQs – VIN

Mentoring Approach to Sick Pets by Dr Sands

Metronidazole Toxicosis – VINcyclopedia of Diseases – VIN

Monthly Flea, Tick and Heartworm Prevention and Heartworm Testing Information

Otitis – Best Practices from VIN

Otitis HPVC Guidelines

Spay Neuter Age Cancer Risk – Medical FAQs – VIN

Spay Neuter Age Guidelines AAHA

Thorough Physical Exam for Cats

Urolithiasis, Calcium Oxalate – VINcyclopedia of Diseases – VIN

Urolithiasis, Struvite – VINcyclopedia of Diseases – VIN

Vaccine Reactions – Medical FAQs – VIN

Veterinarian Case Success Tracker

Prescription Medications & Diets Processes

How to Fill Prescriptions

HPVC Food Brand Recommendations

Incorrect Medication or Incorrect Dose of Medication Given To Pet Toxicity Protocol

Prescription Protocols

Purina Therapeutic Diet Comparison Chart

Veterinary Diets – Prescribing Hills To Home and Purina Pro Plan Vet Direct

Sick Policy, Staff Illness, & COVID Protocol

March 2022 Sick and COVID policy page 1

March 2022 Sick and COVID policy page 2

March 2022 Sick and COVID policy page 3

March 2022 Sick and COVID policy page 4

Templates, Sheets, Checklists, & Forms

Appointment Patient Chart Checklist For Exam Room Nurse

Check In With Practice Owner Prep Questions For Employees

Closed For Team Training

Creating Google Drive Forms for Anesthesia, Sedation, and Hospitalized Patient

Employee Get To Know You Form

Hospital Use and Waste Inventory Recording Sheet

HPVC Letterhead

HPVC Website and Forms Links

Inventory Meds and Supplies Low Supply Need To Be Ordered List

Microchip Lifetime Dog License Application and Permanent Identification Verification (Microchip) Form

Oscar Lilly the Clinic Cat Boarding Care Sheet

Soffee the Clinic Cat Boarding Care Sheet

Special Order List

Time Off Request Form

Trainee Questions & Goals

Treatment Sheet – Hospitalized and Inpatient

Special Order List

Time Off Request Form

Trainee Questions & Goals

Treatment Sheet – Hospitalized and Inpatient

Veterinary Staff Discount Programs

Nutramax Loyalty Program – Contact Kathy Charette for enrollment

Purina for Professionals Program

Hill’s for Professionals Program

VetriScience Staff Program

Ceva Staff Rewards

Videos for Clients

Cat Enrichment Podcast – Helping Cats Play and Lose Weight

Keeping Your Feline Fit

Videos for Staff

Sophia Yin Chapter 1

Sophia Yin Chapter 2

Sophia Yin Chapter 3

Sophia Yin Chapter 4

Sophia Yin Chapter 5

Sophia Yin Chapter 6

Sophia Yin Chapter 7

Sophia Yin Chapter 8

Sophia Yin Chapter 9

Sophia Yin Chapter 10

Sophia Yin Chapter 11

Sophia Yin Chapter 12

Sophia Yin Chapter 13

Sophia Yin Chapter 14

Sophia Yin Chapter 15

Sophia Yin Chapter 16

Sophia Yin Chapter 17

Sophia Yin Chapter 18

Sophia Yin Chapter 19

Surgery Pack Wrapping Demo

Wrapping Gowns

Sanos Sealant Application Demonstration

How Not To Break Bad News – To Be Watched By Veterinarians

Saying No With A Yes

5 Tips to Avoiding Appointment No Shows

How To Manage Multiple Telephone Calls

4 Quick Receptionist Training Tips

3 Tips To Convert Phone Shoppers

Reclaim Control of Scheduling Calls

Does This Client Have Money Concerns?

How To Ask Callers To Schedule Appointments

One Veterinary Receptionist Could Generate $27,000

Making The Right First Impression

Forward Book The Next Preventative Care Exam

Are You Making This Mistake At Checkout?

3 Treatment Plan Mistakes To Avoid

My #1 Tip For Client Care Teams (10 phone skills)

Do Clients Question Your Fees At Checkout?

Are You Making This Mistake At Checkout?

Language for Scheduling InPatient Appointments

Defensive Dog Handling Leash Skills & Body Language

Dog Body Language Whale Eyes and Lip Licking