Concierge Appointments – Our illness and injury appointments are scheduled for one hour in order to allow time for your pet to relax and for us to provide the level of care they deserve. The night before your visit, you will submit an important history form electronically. When you arrive with your pet, please stay in your car and text “ARRIVED” according to your parking sign instructions. As we have found our patients to be much more comfortable and trust our team more when there are no other pet owners in the building, your pet’s care advocate will bring them in for their exam while you interact with their care team and doctor through a live screen video in your car. This allows us to have excellent communication and you get to see your pet while they build relationships with our team members. This also helps our team members stay safe in the current world health environment so that we can continue to provide veterinary care without interruption due to illness. Pet owners consistently have been quite pleased to see how well their pets do with curbside service and with how much they get to see and learn during their visit all from the comfort of their own car! We find that our clients really love using the live screen video to watch their kitties relax in the bird garden window for the exam or their dog snag treats off our exam room table! If you do not have a smartphone, we will provide you with a handheld tablet for our live screen video and if you choose to decline video we ask that you have a fully charged and turned off the mobile phone with you so that our team can still properly communicate with you during your pet’s visit. Please note that you will want to reserve at least an hour of your time for this appointment.

Inpatient Care – During the day our veterinary technicians will lovingly care for your friend; providing pain control and a Fear Free environment along with nursing care, potty breaks, and snuggles. Your veterinarian will examine them thoroughly and be able to know how their condition fluctuates throughout the day. They will call to go over any diagnostic recommendations and treatment plans and we will work together to develop a plan on how to best care and medications at home. You will be able to pay through our app and when you arrive at the end of the day, you will receive a detailed exam chart in addition to a medication dosing chart to make any medication process easier. We will follow up to address any diagnostics that had to be sent out to the laboratory and to address any questions you have as you care for your friend at home. If a follow-up examination is needed you will have the choice to schedule that as a Concierge or Inpatient examination based on your schedule and preference. Please be sure to let your client care team member know if you prefer an in-patient appointment as these are limited in availability.

After Hours Emergency and Overnight Triage Service – If emergency care is needed, we highly recommend SHORES Animal Emergency center as the experience and high level of care there is quite similar to what you get at Healing Paws Veterinary Care and our clients have found that other local animal emergency centers are rather different experiences than our clinic. SHORES is open 24 hours a day. SHORES Animal Emergency will provide us with a record of the recommendations and care that was provided, and we will be in touch with you when our office reopens to see how your pet is doing and to schedule any follow-up appointments you may need.