Client Care Specialist

We are looking for a client care specialist whose organizational skills are their superpower, connects with someone quickly during conversation and finds true joy in helping them solve a problem, loves people, and believes that both pets and technology make our lives better. If this sounds like you, learn more below!
What We Have For You
  • The opportunity to work remotely
  • The opportunity to work a 4 day week
  • A team that shares the core values of TIGER PI! (teamwork, integrity, grace, effort, responsibility, positivity and initiative)
  • A one hour lunch break (yep, we’ll make sure you take it!)
  • A focus on thorough diagnostics, high-quality care, and complete communication with clients and team members alike.
  • Mandatory daily rounds that keep the entire team informed and inspired to make the day great -remote team members attend these rounds virtually
  • Regular “funtivities” – sometimes we even read children’s books or color together!
  • Weekly staff training sessions as learning is the path to greatness
  • Your thoughts and suggestions will be heard and valued!
  • An hourly wage that shows your skills are valued
  • Health benefit of EHRBA -pays for counseling, vitamins, glasses, dr visits – all kinds of things you need!
  • Retirement savings
  • Uniform allowance and bi-annual shoe allowance
  • Vacation time, sick time and PTO
  • Pet care discounts
  • Continuing education stipend
  • Team building games where you can win contributions to the charity of your choice
What You Need
  • A strong passion for providing excellent quality customer service – we want you to be excited to take care of our clients, pets, and your teammates!
  • Problem-solving skills
  • Self-motivation with a drive to continue learning and growing.
  • Work experience in the customer service field
  • Strong communication and time management skills
  • Comfort with technology – computers and tablets are an integral part of our day – we spend plenty of time interacting with clients and each other via Zoom, our app messaging feature and email.
  • Our medical software records are all electronic.
  • A desire to produce high-quality work no matter the task on your plate
  • Compassionate customer care
  • Efficiency
  • Attention to detail
  • A positive attitude
  • A strong understanding of the importance of organization and checklists
What You'll Enjoy Doing in Your Role
  • Client Bonding – form relationships with our clients as you get to know them through phone, email, and app chat interactions
  • Appointment Scheduling
  • Data Entry – client and patient information, uploading records, images and documents
  • Written Communication – much of our client education and question answering is done through emails and virtual chat, a strong grammar and typing ability is a must
  • Monitoring App Chats and Appt Requests
  • Using Google Sheets to communicate client and patient status updates with team members
  • Reviewing prescription refill requests
  • Interacting with other vet clinics to obtain and share records