HEALING PAWS VETERINARY CARE
Our Promise To You
Our purpose is to create a better quality of life for our patients and our staff and we mean it! We know that you work in the veterinary profession because you are smart, and talented and want to make a difference in this world. Your quality of life is about your life outside of work but also your time at work. You want to grow, learn, be empowered, and work with team members who share your dedication to providing excellent care to both patients and clients. How do we create a better quality of life for you? We give you that cherished time outside of work and while you’re with us we remember who you are. You are an individual that means so much as a part of our team, and we work together with you, our clients, and each other to meet the same shared goals.
What Quality of Life Means at HPVC:
- Core values that provide the very best for our staff and patients (check them out below!)
- A schedule that can be flexible based on your needs
- Leadership that values your home life equally whether you have children, furry children, or prefer to recharge with alone time
- Medical, dental, and vision insurance benefits
- Matched retirement savings (you’re going to want to be able to enjoy retirement when it comes!)
- Benefits that remember how hard you use your body – not just uniforms but excellent quality shoes and even gym perks!
- Your pets receive the same level of quality care that you provide our client’s patients – because you will be treated like a client and because we treat our patients as if they were our own pets.
- Great pet care and preventative health discounts
- Homemade lunches weekly made by our “clinic grandma”
- Education, education, education – we provide in-house training regularly and encourage our team to take as many continuing education opportunities as they want.
- Paid sick time, paid vacation, and paid continuing education time
- A consistent promise is that you have the right to say no to extra shifts or staying late but you also have the right to say yes. We have several local ERs and set up our schedule in a way that we all get to leave as a team for supper, but sometimes a co-worker gets sick – if you want to help us out then you can!
- No double-booked appointments and all appointments are scheduled for at least 30 minutes.
- A Fear Free and Cat-Friendly certified staff that makes sure the pet’s emotional needs are considered every single time
- We never push a patient or staff member to do something they don’t feel comfortable doing.
- A team that doesn’t care what fantasy color your hair is, how many tattoos you have, or if you prefer to knit and read with 3 cats on your lap at the end of the day – we are going to love you and have fun working with you.
- Leadership who believes in learning your strengths, learning your communication and appreciation styles, and learning how you want to grow, and then using that information to make your position and day the best that it can be!
- Lots more – we like to be creative – tell us what you are looking for!
Our agreed upon (and signed upon joining the practice) Code of Culture:
PROFESSIONAL AND RESPECTFUL COMMUNICATION COMMITMENT
We commit to providing a safe environment for our teammates, colleagues, and clients to speak. We actively listen and respond in a kind, non-descending, respectful manner. Even when we do not agree we will not point blame, name-call, or demean. We commit to communicating with our team with respect and know that each of them is committed to the same. At Healing Paws Veterinary Care we welcome and respect all cultures, all religions, all genders, all LGBTQ+, all colors, all ages – all people.
ANIMAL HANDLING AND COMMUNICATION COMMITMENT
We commit to providing a safe environment for the Healing Paws Veterinary Care patients. We will actively observe their body language and respond in a kind, non-threatening, respectful manner. We will not scruff or hit any animal. If a patient can not have a procedure performed without significant strength-based restraint, we will stop performing the procedure until a veterinarian can provide chemical restraints to keep that pet and the staff safe. We will use treats and gentle touch to reward pets when appropriate and use well-fitted and comfortable muzzles to keep the team safe. We will consider how our actions and tone of voice affect not just the animal we are working with but every other pet in the facility as well.
PROFESSIONALISM COMMITMENT
We commit to always conducting ourselves in a first-class manner inside and outside the clinic every day of the year as our mission is a twenty-four-hour, seven-days-a-week commitment to value our patients, our people, our community, and our world.
CORE VALUES
TEAMWORK
Teamwork is the collaborative effort of a group to achieve a common goal or to complete a task in the most effective and efficient way. Each member of the team does their part while each puts their personal achievement as important, but less important than the efficiency of the whole team.
INTEGRITY
Integrity is the honesty, truthfulness, and accuracy of one’s actions. Integrity is doing the right thing even when it is the hard thing to do and no one is looking.
GRACE
Having grace is living a life of gratitude while showing love to all including the unloving. Being graceful is smooth in your movements and polite and thoughtful in your behaviors.
EFFORT
Putting in effort is consciously working hard in a serious attempt to meet our shared purpose. In order to create a better quality of life for our patients and each other, we put effort into our work and into continuing to learn and grow as people and veterinary professionals.
RESPONSIBILITY
Being responsible earns trust as one answers for their own conduct, actions, and assigned tasks. Responsibility is the ability to use resources to make good decisions and to act independently in accordance with values and policies. When we make a mistake we own it and ask for help in finding a solution. When we succeed we own it and celebrate with our teammates.
POSITIVITY
Positivity is the place where gratitude and reflective response prevail, and negative emotions are transient. Positivity means thinking in an optimistic way, and looking for solutions while expecting good results and success. We strive to think in an optimistic way and look for solutions rather than complain.
INITIATIVE
An initiative is an action taken to solve a problem. We are problem solvers at Healing Paws Veterinary Care. The initiative is taking action to improve situations for your patients, your team, your workplace, your community, and yourself.
HEALING PAWS VETERINARY
CARE CULTURE
WHY
(why Healing Paws was created)
Healing Paws exists because pet owners matter and pets need advocates!
PURPOSE
(what Healing Paws wants to create)
Our purpose is to create a better quality of life for our patients and staff. We will do so by providing 1st class veterinary care and continuing to improve our knowledge, services, and community/carbon pawprint.
MISSION
(the goal that the Healing Paws team will accomplish)
We will create client, staff, and clinic programs that value our patients, our people, our community, and our world.
PROMISE
(what the Healing Paws staff guarantees they will do every single time)
Our promise is to give a thorough and kind experience for both pets and owners alike!
CORE VALUES!
Teamwork Integrity Grace Effort Responsibility Positivity Initiative
T = TEAMWORK
I = INTEGRITY
G = GRACE
E = EXCELLENCE
R = RESPONSIBILITY
P = POSITIVITY
I = INITIATIVE
Teamwork
Teamwork is the collaborative effort of a group to achieve a common goal or to complete a task in the most effective and efficient way. Each member of the team does their part while each puts their personal achievement as less important than efficiency of the whole team.
- I commit to putting personal achievements as less important than the efficiency of the whole team and will work alongside my team members to provide thorough care.
- I commit to consistently take action to improve situations both for the team, my workplace, and myself.
Integrity
Integrity is regarded as the honesty, truthfulness, and accuracy of one’s actions. Integrity is doing the right thing even when it is the hard thing to do. Integrity is the state of being complete and undivided.
- I understand that using HPVC core values, behavioral standards and code of culture to guide my actions, behaviors and decisions leads to team excellence and I will be held accountable to uphold them.
Grace
Having grace is living a life of gratitude while showing love to all including the unloving. Being graceful is smooth in your movements and polite and thoughtful in your behaviors.
- I accept that others may have different viewpoints and world views and commit to treating others with kindness even when we see things differently.
- I commit to uphold zero tolerance to gossip, whether about clients and teammates, or past teammates as I understand it is harmful and nonproductive.
Effort
Putting in effort is consciously working hard in a serious attempt to meet our shared purpose.
- Every appointment, every day I will give my best effort to fulfill the HPVC promise of a thorough and kind experience.
- In order to create a better quality of life for our patients and myself, I will put effort into continuing to learn and grow as a person and veterinary professional.
Responsibility
Being responsible earns trust as one answers for their own conduct, actions, and assigned tasks.
Responsibility is the ability to use resources to make good decisions and to act independently in accordance with values and policies.
- I understand that completing checklists is necessary to protect and care for the health and well-being of our patients, clients, teammates, and myself and that failing to utilize checklists is grounds for dismissal.
- I understand that taking responsibility for my actions is expected and necessary for the safety of our patients and the trust of our clients and teammates. When I make a mistake I will own it and ask for help in finding a solution. When I succeed I will own it and celebrate with my teammates.
Positivity
Positivity is the place where gratitude and reflective response prevail, and negative emotions are transient. Positivity means thinking in an optimistic way, looking for solutions while expecting good results and success.
- I commit to bringing a positive attitude to work for every shift even in challenging times.
During difficult times I will strive to think in an optimistic way and look for solutions rather than complain.
Initiative
Initiative is an action taken to solve a problem. We are problem solvers at Healing Paws Veterinary Care. Initiative is taking action to improve situations for your patients, your team, your workplace, your community, and yourself.
- If faced with a challenging situation or a situation where something could be improved, I will take the initiative to offer my thoughts on solutions and, when those solutions are embraced, offer to implement the action steps needed to provide them.
- If I feel exhausted, stressed, overwhelmed or anxious I will take time to look at the reasons for my feelings and work towards solutions engaging the help of others when I can not find those solutions on my own.
EMPLOYEE CODE OF CULTURE
PROFESSIONAL AND RESPECTFUL COMMUNICATION:
I commit to providing a safe environment for my teammates, colleagues, and clients to speak. I will actively listen and respond in a kind, non-descending, respectful manner. Even when I do not agree I will not point blame, name call or demean. I commit to communicating with my team with respect and know that they are committed to the same.
ANIMAL HANDLING AND COMMUNICATION:
I commit to providing a safe environment for the Healing Paws Veterinary Care patients. I will actively observe their body language and respond in a kind, non-threatening, respectful manner. I will not scruff or hit any animal. If a patient can not have a procedure performed without significant strength based restraint, I will stop performing the procedure until a veterinarian can provide chemical restraint to keep that pet and the staff safe. I will use treats and gentle touch to reward pets when appropriate and use well fitted and comfortable muzzles to keep the team safe. I will consider how my actions and tone of voice affect not just the animal I am working with but every other one in the facility as well.
PROFESSIONALISM:
I commit to always conducting myself in a first-class manner inside and outside the clinic every day of the year as our mission is a twenty-four-hour, seven-days-a-week commitment to value our patients, our people, our community, and our world.
- I commit to uphold zero tolerance to gossip, whether about clients, teammates, or past teammates. I understand gossip is harmful and nonproductive. If I hear others gossiping, I will ask them to stop and redirect the conversation.
- I understand that completing checklists is necessary to protect the health and well being of our patients, clients, teammates and myself.
- I commit to putting personal achievements as less important than the efficiency of the whole team and will work alongside my team members to provide thorough care.
- I commit to consistently take action to improve situations both for the team, my workplace and myself.
If I feel exhausted, stressed, overwhelmed or anxious I will take time to look at the reasons for my feelings and work towards solutions engaging the help of others when I can not find those solutions on my own. - I understand that taking responsibility for my actions is expected and necessary for the safety of our patients and the trust of our clients and teammates. When I make a mistake I will own it and ask for help in finding a solution. When I succeed I will own it and celebrate with my teammates.
- I commit to bringing a positive attitude to work for every shift even in challenging times and during difficult times will strive to think in an optimistic way and look for solutions.
- I commit to recognizing that I may have a perspective that provides a unique solution to a challenge and therefore I will offer those solutions in a kind and constructive manner. If it is agreed that my suggestion will lead us towards our purpose, I will take action to aid in the implantation of the suggestion.
- I will not post about patients or clients on my personal social media accounts, even in telling stories without their names. I understand that everything I post on my social media reflects me as a professional and the culture of the Healing Paws Veterinary Care community.
- I accept that others may have different viewpoints and world views and commit to treating others with kindness even when we see things differently.
- I understand that using HPVC core values, behavioral standards and code of culture to guide my actions, behaviors and decisions leads to team excellence and I will be held accountable to uphold them.
BEHAVIORAL STANDARDS
Be Kind
- Introduce yourself by name and role to clients and use their name and their pet’s name when greeting and in conversation.
- Use please and thank you, ask if now is an ok time instead of interrupting
- Give clients time to ask questions.
- Treat your co-workers, clients, representatives and contractors all with respect and a smile
- Respond to stressed clients with a listening ear, kind face and pleasant words.
- If gossip or complaints are heard, redirect the conversation to productive matters – discussion should be only what would be said with the person present.
Be Innovative
- When compelled to complain, self-reflect first and then offer solutions instead of complaints.
- Look for ways to improve processes and efficiency – accept the change intended to improve them.
Be Grateful
- Learn your appreciation language and use the languages of your coworkers.
- When thanking someone, be specific in what they have done that makes you thankful.
- Remember that every patient that comes through our door is a reason that we are able to come to work at Healing Paws.
- Think of others who do not have their freedom, jobs, health, or people who care for them, and remember this – at Healing Paws you always have a team that cares about you. Care for them too.
Be Thorough
- Take your time -paying attention to detail is how to go beyond expectations and avoid mistakes.
- Focus on the task at hand instead of splitting yourself in multiple directions.
- Fulfill our promise of giving your full attention to each pet and each client.
- Go home feeling good about the level of work you’ve done at the end of the day.
- Empower yourself by using checklists and to-do lists to get things done completely and accurately.
Be Positive
- Find the silver lining in situations – it is there!
- Respond instead of reacting. Please RESPOND instead of reacting!
Be Gentle
- Handle all pets in a Low Stress/Fear Free way – if this can not be done so without a change, ask for the change.
- Remember that clients and your teammates have their own unspoken struggles, be gentle with them when they falter.
Be a Team Player
- Ask for help! You are your best when not over-stretched.
- Give help! Ask “what can I do to help” and look for ways to ease others’ task lists.
- Value each other. Titles do not determine the importance of a person’s voice in this practice.
- Know your wellness resources and use them- take care of yourself and then you can care for others.
Veterinary Technician
Are you ready for a change?
Are you ready to lead a growing patient care team? Do you find cats magical and full mouth dental x-rays necessary? Do you enjoy the responsibility of providing high-quality care? Over the last year, can you say that you felt proud, respected, and acknowledged? Are you making a difference for both your patients and your team members? We think that you would really shine at Healing Paws Veterinary Care!
Healing Paws Veterinary Care’s promise is to provide a thorough and kind experience to pets and owners alike and we love living up to that promise. We are a privately owned, spa-like practice that doesn’t just talk about our values, we believe in them and live by them! Pets and team members feel less stressed and enjoy their experience with us. (Okay, things like enemas and orthopedic radiographs aren’t enjoyable — but we sedate for those, and dog nail trims are not a service that we provide!) Our practice owner is incredibly passionate about feline medicine and diagnostics as well as dentistry so we get to experience a lot of gratifying cases where pets whose owners didn’t realize they were in pain are now pain-free. We don’t double book our 30-minute appointments, we listen to each other and our patients, and we believe in the empowerment of every team member. With Healing Paws, you’ll find that vet med is fulfilling, rewarding, and joyful!
We really pared down over the pandemic as we were focused on continuing to provide quality without stretching our team members beyond their limits and we are ready to start growing again. With growth comes the need for people. Great people. People who love what they do and love where they do it. We believe in our team. We believe that how we treat people and pets makes a difference. When you join our team, you will be supported and given the opportunity to learn and grow. You will also be asked to lead your team members in providing excellent care as they support you and you support them. We are problem-solving and education-based because clients and their pets deserve both answers and solutions that work for them. Our staff is happy, and our clients are happy — that combination means healthy and happy pets – the goal that we all share! There’s nothing quite like the feeling of knowing you helped a pet and a person have a better day.
A few of the ways a technician uses their skills at Healing Paws:
- Be an advocate for both pain and anxiety control for your patients (all team members are Fear Free and Cat Friendly certified)
- Patient admission – helping clients understand what their pet will experience and portraying the value of our services
- Patient care (from IVC placement and giving injections to laser therapy and recovery monitoring)
- Inducing, monitoring, and managing pets under anesthesia
- Dental scaling, polishing, sealant application, and taking full mouth dental radiographs (you will have someone monitoring anesthesia while you perform these tasks)
- Reviewing and filling prescription refill requests
- Accurately maintaining medical records and entering charges
- Taking X-rays, performing phlebotomy, reading cytologies, performing cystocentesis
- Performing in-house laboratory diagnostics
- Triaging client care questions and educating clients
- Handling patients from the smallest elderly kidney kitty to the German Shepherd who comes to us because we know how to manage his pre-visit pharmaceuticals and read his body language to avoid causing him fear and stress
- Leading your assistant team in providing quality, low-stress patient care
We are looking for a full-time skilled and experienced technician to join our expanding medical team. Technicians who are licensed will have the opportunity to provide patient appointments of their own. Skilled, experienced non-certified technicians are welcome to apply and their skills will be utilized in the above ways within the limit of state board requirements.
The ideal addition to our team has that magic vet med intuition, displays exceptional communication ability, shares our passion for outstanding customer service and patient care, takes pride in their work, and has a thirst for knowledge and self-betterment. This position requires an upbeat, caring, and organized personality, a high standard of care, and finding a little joy in taking a great selfie with our patients! Every position in our practice shares these attributes, which makes practicing team medicine easier and more enjoyable.
Some of the rewards for working at Healing Paws Veterinary Care include:
- Happy pet owners with happy and healthy pets!
- Self-betterment and growth
- Being in a place where you’re supported in your efforts to make a difference
- An emotionally-safe and inclusive place to work
- Continuing education, health benefits, uniform and shoe allowance, pet discounts, paid vacation time and so much more.
By now if you are still reading, we know you are at least intrigued if not hooked! Tell us your story — share your greatness with us!
Patient Representative
Do you love exam room work and are ready for a change?
Would you like to be the one who makes vet visits an experience not just an appointment? As a Patient Representative at Healing Paws Veterinary Care, you will be in the exam room where you get to make the experience a quality one for the client, the pet, and the doctor. You will literally make a difference every 30 minutes of your day.
The Patient Representative is a lifeline between the doctor and the pet owner. Pet owners matter, and as the sidekick to our doctor, you make such a difference to them! Through conversation and education, you ensure that owners understand what is best for their pets and that our doctor knows what the client’s goals are. When you create that communication bridge along with giving kitty head rubs and puppy snuggles an awesome thing happens — we have happy clients who comply with our recommendations and doctors who get the opportunity to provide medical care that you are so proud of. Staying in the exam room for the duration of the appointment, you make sure that our doctor’s notes and recommendations are recorded so that owners receive clear documentation that helps them understand exactly what their pet is going through and what they need. You will be learning every day through listening to doctor/client conversations and entering information into medical records. Reviewing those recommendations with clients you’ll build relationships as you bond with them and their pets. Our clients will learn to love you as a reliable, valuable partner in their pet’s life journey.
Healing Paws Veterinary Care’s promise is to provide a thorough and kind experience to pets and owners alike and we love living up to that promise. We are a privately owned, spa-like practice that doesn’t just talk about our values, we believe in them and live by them! Pets and team members feel less stressed and enjoy their experience with us. (Okay, things like enemas and orthopedic radiographs aren’t enjoyable — but we sedate for those, and dog nail trims are not a service that we provide!) Our practice owner is incredibly passionate about feline medicine and diagnostics as well as dentistry so we get to experience a lot of gratifying cases where pets whose owners didn’t realize they were in pain are now pain-free. We don’t double book our 30-minute appointments, we listen to each other and our patients, and we believe in the empowerment of every team member. With Healing Paws, you’ll find that vet med is fulfilling, rewarding, and joyful!
We really pared down over the pandemic as we were focused on continuing to provide quality without stretching our team members beyond their limits and we are ready to start growing again. With growth comes the need for people. Great people. People who love what they do and love where they do it. We believe in our team. We believe that how we treat people and pets makes a difference. When you join our team, you will be supported and given the opportunity to learn and grow. You will also be asked to lead your team members in providing excellent care as they support you and you support them. We are problem-solving and education-based because clients and their pets deserve both answers and solutions that work for them. Our staff is happy, and our clients are happy — that combination means healthy and happy pets – the goal that we all share! There’s nothing quite like the feeling of knowing you helped a pet and a person have a better day.
This position is full-time and is designed for someone who takes pride in attention to detail and efficiency, is not afraid of hard work, and enjoys interacting with new people. You must be reliable and highly skilled at listening, typing, computer use, prioritizing, and following through on assigned duties in an efficient manner. Veterinary field experience is a must as these are not entry-level positions. Part-time, permanent positions may also be available for experienced, successful applicants.
The ideal addition to our team has that magic vet med intuition, displays exceptional communication ability, shares our passion for outstanding customer service and patient care, takes pride in their work, and has a thirst for knowledge and self-betterment. This position requires an upbeat, caring, and organized personality, a high standard of care, and finding a little joy in taking a great selfie with our patients! Every position in our practice shares these attributes, which makes practicing team medicine easier and more enjoyable.
Some of the rewards for working at Healing Paws Veterinary Care include:
- Happy pet owners with happy and healthy pets!
- Self-betterment and growth
- Being in a place where you’re supported in your efforts to make a difference
- An emotionally-safe and inclusive place to work
- Continuing education, health benefits, uniform and shoe allowance, pet discounts, paid vacation time and so much more.
By now if you are still reading, we know you are at least intrigued if not hooked! Tell us your story — share your greatness with us!
Client Care Specialist
Would you like to provide a better veterinary client experience?
Do you enjoy getting to know your clients and finding ways to improve their experience? Does it give you great satisfaction to see your clients and your team happy? Do you think it’s cool how a well-managed schedule can make a day go just right? As a Client Care Specialist at Healing Paws Veterinary Care, you’ll be empowered by technology and leadership who believes in you and you’ll have a team beside you that provides an awesome patient experience. Your voice represents the personality of our practice as you coordinate veterinary magic and we look forward to relying on you to help us fulfill our promise of a thorough and kind experience for pets and owners alike! You might already be a receptionist, but you could be a technician whose heart is in both the client and patient experience but your body is tired of handling big dogs. However you grew your veterinary and customer experience skillset, if you love working with people, enjoy teaching the value of quality veterinary care, and find joy in making sure that things get done in a magical sort of way, then this is the position for you!
As a Client Care Specialist at Healing Paws Veterinary Care, you will work alongside everyone in the practice — there is no front versus back here, we work in a circle! Your day will fly by, you will be challenged, have fun, and go home on time; proud of the work we all do together. Our clients will learn to love you as a reliable, valuable partner in their pet’s life journey.
- App chatting, calling, and emailing with pet owners who are seeking advice, scheduling visits, and sharing their emotions.
- Help our doctors as you give them little client/pet details that you discovered (and know will help the visit go better) and you set up the patients in rooms that provide low-stress accommodations.
- Support our patient care team by fielding triage calls and making sure they have the referral records they need to provide thorough care.
- You’re going to love handing out snacks and snuggles and we sure hope you’ll get some great selfies with the cute puppies and sweet little crunchy kitties!
- Learn new things each day and will be inspired by our doctors and veterinary technicians as you work together to care for the pets of our community.
We really pared down over the pandemic as we were focused on continuing to provide quality without stretching our team members beyond their limits and we are ready to start growing again. With growth comes the need for people. Great people. People who love what they do and love where they do it. We believe in our team. We believe in how we treat people and pets makes a difference. When you join our team, you will be supported and given the opportunity to learn and grow. We are problem-solving and education based because clients and their pets deserve answers and solutions that work for them. Our staff is happy, and our clients are happy — that combination means healthy and happy pets — the goal that we all share! There’s nothing quite like the feeling of knowing you helped a pet and a person have a better day.
This position is full-time and is designed for someone who takes pride in attention to detail and excellent communication, and who enjoys interacting with people of all kinds. You must be reliable and highly skilled at listening, prioritizing, and following through on assigned duties in an efficient manner. Veterinary field experience is a must as this is not an entry-level position. You’ll triage patient conditions, manage the schedule and support the exam room team. Part-time, permanent positions may also be available for experienced, successful applicants. The ideal addition to our team has that magic vet med intuition, displays exceptional communication ability, shares our passion for outstanding customer service and patient care, takes pride in their work, and has a thirst for knowledge and self-betterment. This position requires an upbeat, caring, and organized personality, a high standard of care, and the ability to take a great selfie with our patients! Every position in our practice shares these attributes, which makes practicing team medicine easier and more enjoyable.
Some of the rewards for working at Healing Paws Veterinary Care include:
- Happy pet owners with happy and healthy pets!
- Self-betterment and growth
- Being in a place where you’re supported in your efforts to make a difference
- An emotionally-safe and inclusive place to work
- Continuing education, health benefits, uniform and shoe allowance, pet discounts, paid vacation time and so much more.
By now if you are still reading, we know you are at least intrigued if not hooked! Tell us your story — share your greatness with us!